F&B Service - Server

정규직인천광역시 중구

career
고객서비스·상담 > 호텔종사자
cash협의 후 결정
cash확인필요

담당업무

Position Summary: The Food & Beverage Server reports to Outlet Assistant Manager or Outlet Manager. He/she will be responsible for daily operations and creating a positive first impression for all guests. He/she is responsible for providing exceptional customer service. Follow Standard Operating Procedures (SOPs), and daily service operations to guarantee that guests enjoy a consistent and outstanding experience. This position requires a candidate with an outspoken personality who can create a welcoming and pleasant atmosphere that gives superior customer service to resort guests, associates, and visitors. He/she acts as a brand ambassador, providing leadership and strategic direction to his/her responsible outlet(s). Primary Duties and Responsibilities: Business Impact/Results: Support the Outlet’s daily operation in managing the outlet’s financial performance. Ensure high operational standards on a daily basis taking appropriate action to rectify identified poor standards. Ensure the outlet(s) provide relevant food & beverage offerings that appeal to its visitor. Deliver guest satisfaction targets through exceptional unit standards, and maximum product availability and ensure the team genuinely exceed customer expectations. Execute outlet(s)’ promotion plan to ensure sales are maximized through the outlet(s)’ operation. Support Outlet Management to implement a system for consistently measuring own performance against competitors. Perform shifts as required and as a Server (including weekends and Public Holidays) to ensure that the operation is geared to meet the guest and employee needs. Communication: Keep close communication channels with the culinary counterpart to ensure seamless F&B product and service. Working as part of the team is essential to ensure efficient service and a positive dining experience for guests. Address any operational challenges within the Food & Beverage Department through commitment, drive, energy, and a positive approach. Drive sales and understand current consumer trends & demands. Demonstrate and promote Mohegan core values to all colleagues. Ensure all guest(s) comments are properly shared with the management team with follow-ups. Applied Knowledge & Specialist Skills: Apply the latest industry standards to ensure the offerings we provide are appealing in the context of the external marketplace. Align the Resort & F&B strategic plans and in conjunction with the teams, assist the management team with a short-term development plan for the F&B function, incorporating sales trends and expectations, customer feedback, and relevant financial return expectations. Work closely with the Outlet Management to ensure F&B Outlet(s) is/are adhering to brand standards on signage and products. Demonstrate and encourage staff how each food and beverage offering should be presented to the guest, to ensure consistency and improve the speed of service.

우대사항

Minimum Education and Qualifications: High School qualification Must have previous experience in implementing and evaluating guest service standards. Great written and verbal communication skills. Great organizational skills, time management & multi-tasking skills. Knowledge of the property and local areas and destinations. Possess a high level of maturity to deal with the most discriminating guest requests and requirements. Good English writing and speaking is preferred. Chinese (Mandarin and/or Cantonese) and/or Japanese is plus. Physical Demands and Work Environment: Familiar with the operation work environment. Must be able to walk or stand for extended periods of time. Must be able to work flexible hours including weekends, holidays, and late nights. Ability to work on his/her own feet for eight hours or more. Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자) •This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.

근무조건

복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등. *직무 및 직급에 따라 상이할 수 있으며, 회사 정책에 따라 변동될 수 있습니다.

모집조건

icon

모집마감일2025.04.11
근무형태 정규직
근무지역인천광역시 중구
급여협의 후 결정

지원자격

icon

한국어 능력
고급비지니스 회의 가능
외국어 능력
고급
중국어(북경어)비지니스 회의 가능
고급
영어비지니스 회의 가능
고급
일본어비지니스 회의 가능
지원가능 VISA
확인필요
우대조건
신입, 학력무관

공고 신고하기