Guest Relations Coordinator

정규직인천광역시 중구

career
고객서비스·상담 > 호텔종사자
cash협의 후 결정
cash확인필요

담당업무

[Position] Guest Relations Coordinator (신입가능 · 일본어 / 중국어 능통자 우대) [HR Talk] INSPIRE Entertainment Resort VIP Services 팀 에서 VIP 고객 마케팅 및 서비스 업무를 담당해주실 분을 채용합니다. 호텔 및 서비스 관련 학과 출신을 선호하며, 영어 또는 제2외국어 (중국어 또는 일본어) 가능한 분을 선호합니다. 신입급 후보자도 지원 가능하나, 관련 분야 인턴 또는 실습생 경험이 있으신 분은 우대합니다. 업무상 여러 국적의 고객과 Global Communication이 빈번하게 발생하는 포지션으로, 영어 외 중국어 또는 일본어를 통해 Clear하게 자신의 의견을 전달하고 소통하실 수 있는 분을 선호합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다. Position Summary Reporting to the Guest Relations Senior Manager, the Guest Relations Coordinator is responsible for driving Casino revenues through the execution of Sales and Guest Service Initiatives and the on-going development of key contacts. Primary Duties and Responsibilities Provides 5 star+ service to support the Regional Sales teams and to walk-in guests. Working alongside VIP Services and Customer Care Centre, arranges every element of the Guests trip including travel, accommodation, local transportation, F&B and Resort amenity reservations and casino program management and settlements. Introduces and develops business from an established personal network of customers; drives referrals from key contacts Develops new customers from on-floor identification methods and service excellence.

우대사항

Minimum Education and Qualifications A Bachelor’s degree in Hospitality, Sales, Marketing, Business, or other related fields preferred but not essential. 1+ year of hand-on experience in Casino Integrated Resort Business Development and Guest Service requirements within Asia. Entry level positions also available for candidates displaying guest service and sales capabilities. Desired Characteristics: Great communicator, great negotiator, Self-motivated, Inter-personal & proactive to build positive relationships and linkages to internal departments and external groups. 100% customer driven providing all guests with 5-star service; impeccable ability to handle and positively resolve customer complaints. Excellent English, Korean, Chinese or Japanese written and communication skills (based on assigned role and team). Ability to work independently. Excellent organizational and multi-tasking skills Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit. Advanced knowledge of Word, Excel and PowerPoint Ability to handle confidential information and sensitive matters. Maintaining confidentiality within the organization and protect any information classified as confidential. Maintaining honesty and integrity with superior, subordinates and guests Physical Demands and Work Environment Office & Operational Work Environment Frequent international and domestic travel for pro-longed periods required. Entertaining guests at various events and dinners essential Be able to sit in front of a computer screen for extended periods of time. Be able to work in a fast-paced work environment with frequent interruptions. Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods. Requires a valid driver’s license and passport. •This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary

모집조건

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모집마감일2025.04.11
근무형태 정규직
근무지역인천광역시 중구
급여협의 후 결정

지원자격

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한국어 능력
고급비지니스 회의 가능
외국어 능력
고급
중국어(북경어)비지니스 회의 가능
고급
영어비지니스 회의 가능
고급
일본어비지니스 회의 가능
지원가능 VISA
확인필요
우대조건
신입, 학사이상

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