Customer Service Consultant
Aesop모집마감
고객서비스·상담 > 고객센터·상담정규직
- location서울특별시 중구
- salary급여 협의
identification_card지원 비자
확인이 필요해요담당업무
Customer experience:
- Possess a customer-centric mindset and are naturally driven to go above and beyond for the customer.
- Communicate with customers via telephone, email and company website messaging function with a professional knowledge.
- Provide consultation and recommend relevant products to customers.
- Restore customer relationships and promote loyalty by responding to and handling sensitive and negative customer experiences (instore and online) in a tailored and personalized manner, while adhering to guidelines and procedures.
- Monthly store visit is required to experience Aesop's hospitality and manners in person.
Support Digital Commerce:
- Assist customers on their online shopping journey.
- Within product related inquiries, recommend and where applicable, actively identify additional selling opportunities.
- Assist on the daily online order processing across all digital channels (i.e. Aesop.com / Kakao / Naver).
- Work closely with cross-functional teams to support customer's inquiry on products / purchases / delivery information.
- Sharing insights & proposes appropriate actions across Aesop's retail channels.
Agency Management:
- Provide Aesop's guidelines and product knowledge to the agency.
- Monitor the service level of the agency in order to maintain the customer experience as Aesop's customer service standard.
- Coaching the agency to improve their performances and enhance communication skills.우대사항
We are looking for individuals who possess:
- A Bachelor's degree or equivalent experience.
- Proven experience in customer service and sales.
- Strong interpersonal and organizational skills with a consistently customer-centric attitude.
- Demonstrated experience in successfully engaging and managing customers across various channels (e.g., in-store, online).
- An understanding of e-commerce operations is preferred.
- A proactive approach and strong potential for learning and utilizing new systems (e.g., Zendesk, SAP, MS Office, etc.)
- Able to communicate in English (verbal and written) in plus.
- Flexibility in working hours may be required depending on business needs.모집요강
- 근무지역서울특별시 중구
- 급여급여 협의
- 모집마감~2025.09.15
- 근무형태 정규직
지원자격
- 언어능력한국어 고급비지니스 회의 가능영어 고급 비지니스 회의 가능
- 지원비자확인이 필요해요
- 우대조건경력무관, 학사이상
본 채용 정보는 클릭(KLiK)의 동의 없이 무단전재, 재배포, 재가공할 수 없으며, 구직활동 이외의 용도로 사용될 수 없습니다.
본 정보는 Worxphere 의 동의 없이 무단전재 또는 재배포, 재가공 할 수 없으며, 게재된 채용기업과 채용담당자의 정보는 구직활동 이외의 용도로 사용될 수 없습니다. 본 채용 공고는 기업의 정보로서, Worxphere 는 본 채용공고의 정보 및 자료에 대한 오류와 사용자가 이를 신뢰하여 취한 조치에 대해 책임을 지지 않습니다. <저작권자 c.Worxphere. 무단전재-재배포금지>